bn800 Privacy
Policy

1Who We Are

bn800 is an online gaming platform operating at bn800.app, offering casino games, slots, and related entertainment services to players in Bangladesh and other permitted jurisdictions. When this Privacy Policy refers to "bn800", "we", "us", or "our", it means the bn800 platform and its operating entity.

bn800 acts as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for ensuring it is handled in accordance with applicable data protection laws.

2Data We Collect

bn800 collects personal data from you in several ways — directly when you register and use the platform, automatically when you interact with our website or app, and occasionally from third-party sources such as identity verification providers. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless specifically required for responsible gaming purposes (for example, if you self-declare a gambling problem and request support tools).

3How We Use Your Data

bn800 uses your personal data for the following purposes:

• To create and manage your player account on the bn800 platform
• To verify your identity and age in compliance with our licensing requirements
• To process deposits, withdrawals, and other financial transactions
• To detect and prevent fraud, money laundering, and other illegal activity
• To provide customer support and respond to your enquiries
• To send you important account notifications, security alerts, and service updates
• To monitor your gaming activity for responsible gaming purposes and apply limits where necessary
• To improve the bn800 platform, fix bugs, and develop new features
• To comply with our legal and regulatory obligations as a licensed gaming operator
• To send you promotional communications about bn800 offers and bonuses — only if you have opted in to receive them

bn800 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required for fraud prevention or regulatory compliance. In such cases, you have the right to request human review of any automated decision.

4Legal Basis for Processing

bn800 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your registration data, payment information, and account activity is necessary to fulfil our contract with you as a player on the bn800 platform.
• Legal obligation: Identity verification, AML monitoring, and record-keeping are required by our gaming licence and applicable financial regulations.
• Legitimate interests: Fraud prevention, platform security, and improving the bn800 user experience are pursued as legitimate business interests, balanced against your privacy rights.
• Consent: Sending you marketing communications about bn800 promotions and bonuses is based on your explicit consent, which you can withdraw at any time.

5Data Sharing

bn800 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of trusted third parties, strictly for the purposes described in this policy:

• Payment processors (bKash, Nagad, Rocket, bank partners): to process your deposits and withdrawals securely.
• Identity verification providers: to verify your identity and age as required by our licensing obligations.
• Fraud prevention and AML services: to detect and prevent financial crime on the platform.
• IT and hosting providers: who provide the infrastructure on which the bn800 platform operates, under strict data processing agreements.
• Regulatory and law enforcement authorities: where we are legally required to disclose information, for example in response to a court order or regulatory investigation.

All third parties with whom bn800 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to bn800.

6Cookies & Tracking

bn800 uses cookies and similar tracking technologies on the bn800.app website and mobile app. Cookies are small text files stored on your device that help us provide a better experience. Here is how we use them:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and enable core features. They cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences, such as language settings and display options, so you don't have to set them every time you visit.
• Analytics cookies: Help us understand how players use the bn800 platform — which pages are visited most, where players encounter issues, and how we can improve the experience. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

bn800 does not use advertising cookies or track you across third-party websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the platform.

7Data Retention

bn800 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Financial transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for 2 years from the date of the interaction.
• Technical and usage data (logs, IP addresses) is retained for up to 12 months for security and fraud prevention purposes.

After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process for data that we are not legally required to retain.

8Data Security

bn800 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bn800 platform
• Encryption of sensitive data stored in our databases
• Strict access controls — only authorised personnel can access player data, and only to the extent necessary for their role
• Regular security audits and penetration testing of the bn800 platform
• Two-factor authentication (2FA) available for player accounts
• Continuous monitoring for suspicious activity and potential data breaches

In the event of a data breach that is likely to result in a risk to your rights and freedoms, bn800 will notify you and the relevant regulatory authority as required by applicable law, without undue delay.

9Your Rights

As a bn800 player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

bn800 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights, unless requests are manifestly unfounded or excessive.

10Children's Privacy

The bn800 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on bn800, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

bn800 uses age verification procedures during registration and reserves the right to request identity documents at any time to confirm that a player meets the minimum age requirement. Accounts found to belong to players under 18 will be closed immediately.

11Third-Party Links

The bn800 platform does not contain links to third-party websites for commercial or advertising purposes. Any links that appear on the platform — for example, to payment provider information pages — are provided solely for your convenience and do not constitute an endorsement of those third parties.

bn800 is not responsible for the privacy practices of any third-party websites or services. If you visit a third-party website from a link on the bn800 platform, we encourage you to read that website's privacy policy before providing any personal information.

12Changes to This Policy

bn800 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will notify you by email or through an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how bn800 protects your data. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bn800 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week, and will do our best to respond promptly and helpfully.